Deskripsi pekerjaan
Bachelor Compter Science / Information Technology
Solid grasp of basic IT infrastructure, networking, and mobile devices.
Familiar with Microsoft 365, Windows OS, cloud basics, and cybersecurity principles.
Understands IT service standards (SLA/OLA) with a willingness to learn MPS, ITAM & MDM.
Tech-savvy and eager to adapt to new trends, including Gen-AI tools.
Customer-oriented team player with strong communication skills.
Install, configure, and maintain computer hardware, software, and IT peripherals.
Provide first-line technical support for video conferencing and hybrid/online meetings.
Monitor end-user computer systems and assist with daily troubleshooting. Perform routine preventive maintenance for IT devices.
Assist in creating reports and maintaining up-to-date documentation for the IT environment.
Build positive relationships and communicate effectively with users to ensure customer satisfaction.
Assist end-users in utilizing standard enterprise tools, including basic support for productivity AI applications.
